eya
Legal

Terms of Service

Website and application terms • Lifetime and subscription plans

Effective date
9 October 2026
Operator
Craftio Ltd, trading as Eya
Contact
hello@goeya.app

  1. 1.Agreement and operator

    These Terms of Service (Terms) form a contract between you and Craftio Ltd (trading as Eya, we, us, our) for access to the Eya website and application (Service). By creating an account, accepting these Terms at registration or purchasing a plan, you agree to them. If you act on behalf of an organisation, you confirm that you have authority to bind it. Eya is available to individuals and businesses. You must be at least 18 years old and legally able to enter a contract. Mandatory consumer rights apply where relevant.

  2. 2.What Eya provides

    Eya provides lead search and management, LinkedIn outreach sequences, message generation, campaign workflows and optional AI-assisted or AI-operated replies. Users may authorise the AI agent to respond to incoming messages on their behalf. Gmail and Microsoft Outlook integrations, combined email/LinkedIn campaigns and other features are planned; they are not represented as currently available until launched. Feature availability is shown in the app and the applicable plan description. Eya is not affiliated with or endorsed by LinkedIn, Google or Microsoft.

  3. 3.Accounts and security

    You must provide accurate account information, maintain secure login credentials and promptly report suspected unauthorised access to hello@goeya.app. Each seat is intended for one authorised individual; account sharing to bypass purchased limits is prohibited. You are responsible for actions initiated from your account except to the extent caused by our breach of law or contract. We may apply reasonable authentication, access and abuse-prevention measures.

  4. 4.Seven-day free trial

    Eligible new users receive a seven-day free trial without providing a payment card. The trial starts when the account is activated, may have usage restrictions shown in the app, and does not automatically convert into a paid plan or trigger any charge. Once the trial expires, paid functionality is locked. For 30 days after expiry, the user may purchase a plan and recover access. If no purchase is made, the account and associated service data are scheduled for deletion after that 30-day period, subject to legally necessary retention and the backup practices explained in the Privacy Policy. We may prevent abusive repeat trials.

  5. 5.Lifetime access early-adopter offer

    Where offered, the introductory lifetime plan costs £149 as a one-time payment, with any applicable taxes identified at checkout. It includes one team seat; up to two connected supported accounts in any combination made available by Eya (for example two LinkedIn accounts, or one LinkedIn plus one email account); and 3,000 credits per monthly usage cycle. Email connections count toward the two-account total when those integrations become available. The monthly credits renew for as long as the purchased lifetime plan continues, do not accumulate and have no monetary or transfer value. The offer may be withdrawn for new purchasers at any time; withdrawing it does not by itself end an existing purchaser's entitlement. Lifetime access means access to the purchased plan for as long as Eya operates and provides that service—not a promise of perpetual company operation, unlimited credits, every future feature, or access for the customer's lifetime. Existing agreed core plan allowances will not be reduced arbitrarily. New premium features, separately priced products, expanded capacity and certain new AI models or paid external services may be sold separately, with clear disclosure. Where a promised material feature is not delivered or a material purchased entitlement changes, applicable contractual and statutory remedies remain available.

  6. 6.Credits and beta usage rules

    During the current beta, the default published credit schedule is: searching for leads, creating or running sequences, standard LinkedIn messages and connection requests, and basic inbox activity: zero credits; saving/retrieving one lead: one credit; extracting one lead: one credit; AI-personalising one message: one credit; generating one AI reply: one credit. A single operation may perform more than one chargeable action; the app should disclose the credit charge before execution where practical. The lifetime plan includes 3,000 credits per month; the seven-day trial is intended to include up to 500 beta credits. Credits reset each usage cycle and unused credits do not roll over. Fair-use controls, supported-platform rate limits, security measures and anti-abuse restrictions apply even to zero-credit actions. We may adjust beta credit rates prospectively, after reasonable notice to affected paid customers, and without retrospectively consuming credits or unfairly diminishing a purchased entitlement. The in-app published schedule takes precedence for new actions only if shown to the user before use; material contractual changes remain subject to section 17 and applicable law. Additional credits or add-ons, if offered, will have separate clearly presented terms.

  7. 7.Recurring subscription plans

    Eya may also sell monthly or annual subscriptions. Applicable fees, features, seats, connected-account limits, credit allowances, renewal intervals and taxes will be displayed before purchase. Unless explicitly stated otherwise, paid subscriptions renew automatically at the stated interval and the payment method provided will be charged for the next period. We will clearly disclose auto-renewal and obtain required authorisation; mandatory renewal notices and cancellation rights will be honoured where applicable. Customers may cancel future renewal through available account settings or by emailing hello@goeya.app. Cancellation stops future renewals and ordinarily leaves access until the end of the period already paid for; it does not erase legally available refunds or cancellation rights. Any proposed subscription price increase will be communicated in advance and, where required, will apply only after consent or to a future renewal with a right to cancel. Failure of payment may lead to restricted access following reasonable notice.

  8. 8.Payments, refunds and consumer rights

    Stripe processes payments. We do not intentionally store full payment card details in Eya's application database. We offer a voluntary 14-day money-back guarantee for an initial lifetime-plan purchase: request it within 14 calendar days of payment at hello@goeya.app. Once refunded, paid entitlements may be withdrawn. Subscriptions are subject to the cancellation/refund arrangements shown at checkout and any mandatory law; we do not promise a blanket 14-day voluntary refund on every subscription renewal. This policy does not limit statutory rights. In particular, consumers may have cooling-off rights for distance contracts and remedies for faulty digital content or services. Whether and when a statutory cancellation right can be lost or payment deducted for service supplied depends on the applicable law and valid checkout consent and acknowledgements; these Terms do not assume those requirements have been satisfied. Customers can contact us for cancellation instructions and may use any statutory model cancellation form where applicable.

  9. 9.Your connected accounts and authority

    You may connect third-party accounts only where you are authorised to do so. By enabling an integration, you instruct us and approved integration providers to access the information and perform the actions reasonably necessary for the enabled feature, which may include reading profiles and messages, importing contacts, synchronising conversation status, scheduling and sending messages, and generating or sending AI replies. You may revoke access through available controls or through the third-party platform; separately request deletion of previously synchronised data where required. Third-party API availability, policies, account limits and enforcement decisions are outside our control. LinkedIn and other providers may prohibit or restrict some automation, scraping or bulk outreach. Use may result in warnings, account limits or suspension; Eya does not guarantee immunity from such consequences. This disclaimer does not remove our duty to provide the Service with legally required care and skill.

  10. 10.AI agent and human oversight

    Eya uses Anthropic-powered AI features. AI messages and replies may be wrong, misleading, unsuitable or inconsistent with a user's brand. Users control whether autonomous replies are activated and should configure scope, review outputs and monitor ongoing campaigns. If auto-reply is enabled, messages may be transmitted without per-message human approval. You are responsible for recipient selection, instructions, legal marketing permissions and supervision of your agent, except where harm arises from our breach of applicable obligations. Do not rely on AI output for legal, medical, financial or other high-stakes advice, or deploy it for decisions with legal or similarly significant effects without compliance with applicable law. No lead quality, response, sales or revenue outcome is guaranteed.

  11. 11.Acceptable use and messaging compliance

    You must not use Eya to send unlawful unsolicited marketing, breach applicable privacy or electronic communications laws, harass people, impersonate others deceptively, engage in fraud or phishing, collect information without a lawful basis, evade account limitations, misuse credentials, upload malware, violate intellectual-property rights, or bypass technical or security safeguards. You must honour opt-outs, suppression requests and applicable direct-marketing requirements. You are responsible for determining when a lawful basis, notice, consent or other permission is required before contacting prospects and for respecting each service's terms. We may apply reasonable limits or suspend activity where necessary to protect users, recipients, networks or Eya.

  12. 12.Customer content and privacy roles

    You retain your rights in content and contact data that you provide, subject to others' rights. You give Eya a limited licence to host, analyse, transform and transmit that data solely to provide, secure and support the Service and fulfil legal obligations. Eya generally acts as controller for registration, billing, security and its own support operations. Where Eya handles contact lists, messages and outreach data on a business customer's documented instructions, it may act as processor and the customer acts as controller; a separate Data Processing Agreement may be required. You must ensure an appropriate lawful basis for processing prospect data and provide any required notices. See the Privacy Policy.

  13. 13.Ownership and licence

    Craftio Ltd and its licensors retain ownership of the Service, code, design, trademarks and supporting technology. Your purchase grants a limited, non-exclusive, non-transferable right to access the purchased features during the applicable entitlement period. It does not transfer software ownership or grant a resale or sublicensing right. As between you and Eya, you retain rights in your prompts and lawfully supplied content and may use generated outputs, subject to rights of third parties and applicable law. You must not reverse engineer, clone or commercially exploit the Service except as allowed by law.

  14. 14.Availability, support and third-party dependencies

    We take reasonable care to maintain availability and security but do not promise uninterrupted or error-free operation. Planned maintenance, updates, external provider failures or emergency fixes may cause disruption. Support can be requested at hello@goeya.app; no particular support response or uptime service-level agreement is promised unless separately agreed. We may use or change hosting, database, payment, integration and AI suppliers subject to our privacy and contractual obligations.

  15. 15.Suspension, deletion and termination

    You may request closure at hello@goeya.app. We may suspend or terminate accounts for serious or repeated breaches, illegal activity, material risk to third parties, fraud or non-payment, acting proportionately and giving advance notice and an opportunity to remedy where practicable. We may act immediately where necessary to limit substantial risk. If you cancel a subscription, section 7 applies; if you receive a refund, section 8 applies. Data deletion and legal retention are governed by the Privacy Policy. Termination does not cancel accrued rights or liabilities.

  16. 16.Service discontinuation and lifetime plans

    We may cease operating Eya for genuine business, legal or operational reasons. Where reasonably possible, we will provide at least 30 days' prior notice and an opportunity to export eligible data through an available method. Lifetime access does not require indefinite operation of Eya; however, discontinuation does not extinguish statutory rights or any remedy applicable to unfulfilled or misleading contractual commitments. Eya will not deliberately invoke discontinuation to defeat existing lifetime customers' rights.

  17. 17.Changes to prices, features and Terms

    We may change or improve the Service. We will generally give at least 30 days' notice before changes materially and adversely affecting paid plan features or these Terms, where reasonably practicable; urgent legal or security changes may require shorter notice. We will explain the effective date and any relevant choices. Changes cannot unfairly remove existing purchased rights or override mandatory consumer protections. Increases to a subscription price will not silently change a paid period already purchased. If a change requires consent under applicable law, we will obtain it.

  18. 18.Liability

    We provide the Service with the care and skill required by law. Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything that cannot legally be excluded, or removes statutory consumer rights. For business users only, to the extent lawful, we exclude indirect or consequential losses and limit aggregate liability arising from the Service to fees paid to Eya in the 12 months before the event giving rise to the claim; if a business lifetime customer paid only once outside that period, the cap is instead the amount paid for that lifetime plan. These limits do not apply where unenforceable, including where unfair or unreasonable. For consumers, liability is governed by applicable consumer law; no business-only liability cap applies. Users remain responsible for their own unlawful communications, and we are not responsible for third-party enforcement choices except where our breach materially contributed.

  19. 19.Governing law, disputes and contact

    These Terms are governed by the law of England and Wales. For business customers, the courts of England and Wales have exclusive jurisdiction unless mandatory law requires otherwise. Consumers retain any mandatory protections or rights to bring proceedings in their place of residence. Contact hello@goeya.app first if a problem arises. Operator: Craftio Ltd, The Workary Welling, 1 Churchfield Road, Welling, DA16 3PA, United Kingdom. Website: https://goeya.app. Application: https://my.goeya.app.